For organisers

Fundraising guidelines

Campaigns that follow these guidelines are approved faster and raise more.

Do

  • • Tell the truth about the beneficiary, the need and the amounts involved.
  • • Use photos and videos you own or have permission to share.
  • • Explain exactly how every shilling will be used in the fund breakdown.
  • • Keep one clear beneficiary per campaign.
  • • Post progress updates with photos once donations start arriving.
  • • Respond to comments and messages from supporters.
  • • Withdraw only what the campaign has raised, for the stated purpose.

Don't

  • • Exaggerate or invent medical conditions, debts or emergencies.
  • • Use stock photos of other people's hardship as your own.
  • • Raise funds for political campaigns, gambling, or prohibited goods.
  • • Promise donor rewards or returns on donations.
  • • Reuse the same story across duplicate campaigns.
  • • Redirect funds to bank accounts not named in your verification.

Document checklist

Have these ready before you submit for verification — it speeds up approval:

  • • National ID — front and back photos
  • • A clear selfie holding your ID
  • • Proof of residence (utility bill or letter)
  • • Hospital bills or quotations (medical campaigns)
  • • School fee structure or admission letter (education)
  • • Registration certificate (organisations)

Review timeline

Campaigns are reviewed within 48 hours of submission. You'll be notified by dashboard notification the moment your campaign is approved, or if we need more information.

Create your campaign