Support

Help Centre

Answers on every part of giving and fundraising. Can't find what you need? Our team replies within one working day.

Getting started

Create an account, complete your profile and understand roles on Donors Arena.

M-Pesa, card and bank donations, receipts, anonymous giving and refunds.

Create a campaign that gets approved — storytelling, photos and documents.

How the 10% withdrawal fee works and how payouts are reviewed.

What documents we ask for and how long review takes.

How we protect donors and how to report a concern.

Reach our support team directly — we're here Monday to Saturday, 8am–6pm EAT.

support@donorsarena.com

+254 700 000 000